No, there are exceptions. Also, the 5 year warranty covers the UK only. Different warranty periods apply elsewhere. Please call the customer services team for advice on specific products. Full details can be found at www.vista-cctv.com.
We normally only replace items that become faulty within one month of issue. However we can, at our discretion, replace items that are current catalogue units if they have never been opened.
Our 21 day policy allows you to return any unused and unwanted item. You must however telephone customer services to obtain a returns number within this period to ensure that your credit is guaranteed. Outside of this time limit, we will accept goods back at our discretion.
These are to make returning goods easier for you. Should you wish to return an item under our 21 Day No Quibble Guarantee policy please fill out the yellow label and stick it on the outside of the package ready for us to collect. For any other form of return please use the blue label.
Yes. Currently our minimum charge starts from £40 and we will require a purchase order number from you against which to charge this fee when we issue you a returns number.
Yes, as long as we have stock and the unit is not a consumable or a non returnable one eg. software. Where possible, it is our policy to replace any item that becomes faulty within one month of the invoice date.
It depends on the type of unit you are returning and whether or not it needs to be returned to the original manufacturer. If we can repair it in-house we will do so. Our average turnaround time is 10 working days from receipt of goods.
Different manufacturers have different warranty periods for different product ranges. Customer services can advise you what warranty period applies to your particular item.
01706 364 411
01706 367 600
info@networkvideocentre.co.uk